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Privacy Policy

Effective Date:

Timeless Carpentry & Co Pty Ltd (“Timeless Carpentry”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, request a quotation, or engage our services.

1. Information We Collect

Depending on the nature of your enquiry or project, we may collect personal information including:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Residential, business, property, or project address.
  • Project details, specifications, and service requirements.
  • Uploaded plans, drawings, photographs, and other project-related documents.
  • Communication history, including emails, phone calls, messages, and enquiries.
  • Payment and billing information where required for our services.
  • Business name or company details (where applicable).
  • Any other information you voluntarily provide to us through our Website, email, telephone, social media, or other communication channels.

We only collect personal information that is reasonably necessary to provide our services, respond to your enquiries, meet our legal obligations, and operate our business effectively.

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry through our Website.
  • Request a quotation or estimate.
  • Contact us by phone, email, social media, or other communication channels.
  • Complete a contact form or other online form.
  • Upload plans, drawings, photographs, or other project-related documents.
  • Request a site inspection or consultation.
  • Engage us to provide our services.
  • Subscribe to our newsletters, marketing communications, or promotional updates.
  • Provide feedback, reviews, or participate in surveys.

We may also collect certain information automatically when you visit our Website, including:

  • Your IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and time spent on our Website.
  • Referring to a website or search engine.
  • Website usage data collected through cookies, analytics tools, and similar technologies.

This information helps us improve the performance, functionality, security, and user experience of our Website.

3. How We Use Your Information

We may use your personal information to:

  • Prepare quotations and estimates.
  • Arrange site inspections and consultations.
  • Provide our carpentry and construction services.
  • Communicate with you regarding your project, appointments, invoices, and service updates.
  • Respond to your enquiries and requests.
  • Improve our Website, customer experience, and business operations.
  • Comply with our legal and regulatory obligations.
  • Send you promotional materials, special offers, company updates, and information about our services where you have consented to receive such communications.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Opting out of marketing communications will not affect our ability to send you important service-related communications, such as quotations, invoices, project updates, appointment confirmations, or other administrative notices. – PLEASE CHECK ON THIS BEFORE ADDING TO OUR TERMS IF THIS ONE WILL BE POSSIBLE. THANKS

4. Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may disclose your personal information to:

  • Subcontractors engaged to assist with your project.
  • Suppliers providing products or materials.
  • Professional advisers, including accountants, auditors, insurers, and legal advisers.
  • Trusted software and technology providers that support our business operations.
  • Government authorities, regulators, or law enforcement agencies where required or authorised by law.
  • Any other person or organisation where you have provided your consent or where disclosure is otherwise permitted by law.

We take reasonable steps to ensure that any third parties handling your personal information do so in accordance with applicable privacy laws.

5. Data Security

Timeless Carpentry & Co Pty Ltd takes reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure.

We maintain appropriate physical, electronic, and administrative safeguards designed to protect the personal information we hold. These measures may include secure storage systems, password-protected devices, restricted access to authorised personnel, and reputable third-party service providers with appropriate security practices.

While we take reasonable precautions to safeguard your personal information, no method of electronic transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

If we become aware of a data breach involving your personal information, we will respond in accordance with our legal obligations under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme where applicable.

6. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience and enhance the functionality of our Website.

Cookies may be used to:

  • Improve Website performance and functionality.
  • Analyse Website traffic and visitor interactions.
  • Understand how visitors use our Website.
  • Remember your preferences and settings.
  • Improve our services and overall user experience.

Most web browsers automatically accept cookies; however, you may choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality or availability of certain features of our Website.

We may also use third-party analytics services, such as Google Analytics or similar tools, to help us understand Website usage and improve our online services. These providers may use cookies or similar technologies to collect aggregated, non-identifiable information about how visitors interact with our Website.

7. Third-Party Services

Our Website may use third-party services to support our business operations and improve the functionality of our Website. These services may include, but are not limited to:

  • Google Analytics.
  • Google Maps.
  • Cloud hosting and website hosting providers.
  • Online enquiry and contact forms.
  • Customer relationship management (CRM) systems.
  • Email marketing and communication platforms.
  • Payment processing services (where applicable).

These third-party providers may collect, process, or store information in accordance with their own privacy policies and terms of use. Timeless Carpentry & Co Pty Ltd is not responsible for the privacy practices of third-party providers or external websites. We encourage you to review the privacy policies of any third-party services you interact with through our Website.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request that any inaccurate, incomplete, or out-of-date information be corrected.

If you wish to access or update your personal information, please contact us using the details provided below. We will respond to your request within a reasonable period and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

In some circumstances, we may be unable to provide access to certain information where permitted or required by law. If this occurs, we will explain the reasons for our decision, unless we are legally prohibited from doing so.

9. Retention

Timeless Carpentry & Co Pty Ltd retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal, regulatory, accounting, and taxation obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with applicable laws and industry practices.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, make a privacy-related enquiry, or lodge a complaint, please contact us:

Timeless Carpentry & Co Pty Ltd

Email: admin@timelesscarpentry.com.au

Phone: +61 468 077 190

Website: timelesscarpentry.com.au

We will respond to your enquiry or complaint within a reasonable period and will make every effort to resolve any concerns in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

12. Changes to this Privacy Policy

Timeless Carpentry & Co Pty Ltd may update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or applicable laws.

The most current version of this Privacy Policy will always be published on this Website. Any changes become effective immediately upon publication unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.